PRIVACY POLICY

Terms of service + consent

By using our site (www.mujowellbeing.co.uk)you are accepting and consenting to the practices described in our privacy policy. This policy together with our terms and conditions sets out the basis on which any personal data we collect from you or that you supply us with will be processed. Any changes to this policy will be updated here.

Personal information

What personal information do we collect?

When placing an order with us, or filling in any forms on or site you will be asked to provide information such as your name, email address, postal address, phone number and credit/debit card information where appropriate. We also collect analytical data each time you visit our site, with information about your visit such as device used, which website you clicked through to reach ours, lengths of visits to pages etc.

How is your information used by us?

The information you provide can be used in the following ways:

To contact you via email in regards to any order you have made with us and in
event of any problems you may have.
To contact you via email with our subscription-only newsletter.
To provide a more personalised and tailored experience.
To respond to your questions, requests, feedback.
To process orders more accurately.
To prevent misuse of any of our services.
How do we protect your information?

Your personal information is contained behind secured networks and is only accessible to persons who have special access rights to such systems, and are required to keep information strictly confidential. All sensitive financial information you provide is encrypted via Secure Socket Layer (SSL) technology and all transactions are processed through a gateway provider and as such are not stored or processed on our servers.

Third party disclosure

We do not sell, exchange, or otherwise transfer any of the personal, identifiable or sensitive information you supply us with to outside parties. We may share your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety.We do not include or offer third-party products or services on our website.

Your rights

You have the right to ask us not to process your personal data for marketing purposes.

You can express this wish at any time by contacting us at mujowellbeing@gmail.com

On occasion our site may contain links to and from third party websites. if you follow a link to any of these websites, please note that those websites should have their own privacy policies and we do not accept any responsibility or liability for these policies.

Fair information practice principles

What are the Fair Information Practice Principles?

The fair information practices are a set of principles and practices that describe how an information-based society may approach information handling, storage, management, and flows with a view toward maintaining fairness, privacy, and security in a rapidly evolving global technology environment.

Children online privacy protection act

We do not collect any information from anyone under 13 years of age and we do not specifically market to children under the age of 13 years old.

Cookies

Do we use cookies?

Yes. Our service provider places cookies on visitor’s browsers to provide us with analytical data, such as site traffic and site interaction. This information enables us to modify our site to create a better experience for visitors and and more accurately suit visitors needs and requirements. You can choose not to accept cookies but this may affect your experience of the site.

What is a cookie?

Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognise your browser and capture and remember certain information.

TERMS + CONDITIONS

Terms of service

Acceptance of the terms of trade

These Terms of Trade apply to you, an individual who is not acting as a commercial entity, for the purchase of the Products on the mujowellbeing.co.uk website. Both you and Mujō agree that these Terms of Trade will, together with the order, as accepted by Mujō, the Terms of use and the Privacy Policy, constitute the whole agreement between you and Mujō.

Please read these Terms of Trade carefully as they contain important information, including information on our warranties and limitations of our liability. By placing an order through our website you acknowledge that you have read and accepted these Terms of Trade.

Changes to the terms of trade

Mujō has the right to change our Terms of Trade from time to time to comply with law or to meet our changing business requirements and circumstances. Any amendments to the Terms of Trade will apply to any order registered after the amended Terms of Trade come into effect and are posted on the www.mujowellbeing.co.uk website.

Definitions + applications

In these Terms of Trade, ‘Mujō’ means MujoWellbeing, trading as Mujō, ‘you’ and ‘your’ means you, the individual who is ordering the Products, the ‘Products’ meaning our Mujō products which may be ordered on our website and the ‘Product Subtotal’ means the sum of the price of each Product ordered as indicated on our website at the time of submitting the order.

Geographic area

The online sale of the Products offered on the website is intended to individuals who are residing in all locations that it is possible for us to delver to. We will always make our utmost effort to fulfill a delivery to a location and on time, however if this is impossible we will make contact straight away to arrange an alternate delivery or refund the order.

Products

The Products covered by these Terms of Trade are all those presented on our website, subject to availability.

We will use our best efforts to ensure that any photograph of any of our Products presented on our website is as accurate as possible. Please note, however, that the representation of the Products as produced by your computer screen may differ from the exact Product or exact packaging.

Shipping fee

Shipping fees are calculated on weight and location. Currently we can only ship within the UK. Please get in touch if you live outside the UK for further details of postage.

Delivery

Mujō will use reasonable endevours to dispatch an order within 3 working days (Monday-Friday excluding official public holidays) from the date the order was submitted by you.

Orders

To submit an order for Products you must:

complete and submit the online order through our website by adding a product to your
digital basket on our site.
enter all required information for delivery and also for billing including relevant card
details.

Mujō reserves the right to refuse any order. In such case, we will notify you as soon as reasonably practicable, providing you with the reasons for such refusal, and refund to you any payment in full.

Once we have accepted your order an order confirmation email will be sent to you at which point these Terms of Trade will become binding on you and on Mujō .The status of your order will be emailed to you, if you have any questions regarding your order please contact us as soon as possible to resolve any issues.

Prices + payment

All prices on the website are in pound sterling and are inclusive of VAT. Any change in the VAT rate may be applied to the Products. Prices are subject to change without notice. The price applicable to any order is the price indicated on the www.mujowellbeing.co.uk website at the time of submitting the order.

The amount payable to Mujō for an order will be the total of the following amounts:

the Product Subtotal;
the cost of delivery as stated above

You must pay the order amount by either Visa, MasterCard, Visa Debit or any other accepted cards at the time of submitting the order. Payments will be made through a secure payment system which is encrypted to protect all information, no third parties or ourselves will have access to your payment information.

Liability

Mujō is only responsible for loss or damage you suffer that is a natural and foreseeable consequence of basho breaching its obligations under these Terms of Trade, but we are not responsible for loss or damage that was not foreseeable, such as for damages resulting from the your use of the Internet including the loss of data, any intrusion, virus, service disruption or other unintended issues.

Mujō reserves the right, in its absolute discretion, to take any of the following measures if you fail to make a payment in accordance with these Terms of Trade:

withhold the supply of and dispose of the Products requested in the order, and/or
refuse to deal further with you, and basho will not be liable to you for any loss or damage
directly or indirectly resulting from any such action.
You have sole responsibility for determining the suitability of the Products for the
purposes for which you intend to use them.
The Products are supplied for domestic and private use only. Mujo shall not be liable for
any losses relating to any business of yours, for example, lost revenue, income or profits,
lost data or any interruption to your business.
You must follow any instructions we give you in relation to the safe use or storage of the
Products. We will not be responsible for any damage to the Products which is caused by
your failure to follow these instructions.
There are certain responsibilities which we cannot exclude by law and nothing in these
Terms of Trade limits any liability of Mujō to you for death or personal injury resulting from
negligence. Subject to the following “Warranty” clause, and to the fullest extent permitted
by law, the liability of Mujo for any loss or damage suffered by you as a result of Mujo
breaching its obligations under these Terms of Trade or other duty is limited to a refund or
replacement of the relevant Products.

Personal data

Information provided by you for the order of the Products will be automatically processed by Mujō and no third parties. Please refer to the Privacy Policy for further information on the processing of your personal data.

SHIPPING + RETURNS

Shipping information

Mujō will use reasonable endevours to dispatch an order within 3 working days (Monday- Friday excluding official public holidays) from the date the order was submitted by you.

Shipping fees are calculated on weight and location. Currently Mujō can only ship within the UK, though please get in touch if you live outside the UK, for further details of postage.

Free tracked shipping is automatically applied to UK orders over £85.There may, at times, be factors outside of our control that may result in delivery delays. Whilst we cannot guarantee delivery on a particular date or time we welcome you to get in touch prior to placing an order at mujowellbeing@gmail.com

Delivery and Returns

I hope you are happy with your Mujō purchase, however, if you change your mind about the purchase, it is possible to offer you an exchange or full refund, provided that the item(s) are returned, unused and with the original packaging, within 14 days of purchase.

The returned item must be unopened and in it’s original saleable condition.

When returning item(s) it is your responsibility until they reach us.We cannot accept responsibility for lost or damaged goods in transit. Goods that have been opened, tampered with or used will not be eligiable for a refund. Please send your order back in the box it was shipped in. Please obtain proof of postage.

Only products purchased on the Mujo website can be returned for a refund or an exchange. Items purchased in a department store, speciality retailer or elsewhere must be returned to their original point of purchase.

In all cases, original proof of purchase must be provided and products must be returned within 14 days of receipt for Mujō to process any refund or exchange. To start a return, you can contact mujowellbeing@gmail.com. If your return is accepted, you’ll be sent instructions on how and where to send your package. Items sent back without first requesting a return will not be accepted.

Please retain your postal receipt until you are certain your parcel has been safely received by Mujō. We may need to see this if we fail to receive your package.

You are responsible for the shipping and additional postage charges when sending products back to Mujō.

You will be notified once we’ve received and inspected your return, and will let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method. Please remember it can take some time for your bank or credit card company to process and post the refund too.

Exceptions / non-returnable items

Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). Unfortunately, for hygiene and safety reasons, returns on skincare items and teas cannot be accepted.

Returns on sale items are not accepted.

Damages

Please inspect your order upon reception and make contact immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Mujō is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. Please save all packaging materials and damaged goods before filing a claim. If the return of the products is not because of a product defect or an error committed by us, you will have to pay th shipping charges for the return of the products.

PRODUCT SAFETY, PERSONAL LIABILITY + LEGAL DISCLAIMER.

By purchasing products from Mujō, you are actively taking full responsibility for the use of the products.

The products may contain various carrier oils from natural nuts, seeds and fruits alongside highly potent essential oils.

If you or the individual you are purchasing for, have any allergies, skin conditions, health implications etc. please read the ingredient list before use.

It is recommended to carry out a patch test prior to use of Mujō’s products, to ensure there are no reactions, and to discontinue use if irritation occurs. If sensitivity occurs in relation to any of the naturally derived products, discontinue use immediately.

Products and advice by Mujō make no claim to cure or prevent any disease or medical problem and are not intended to substitute other therapy or medical advice.

In the case of pregnancy/breast feeding please consult with your health care professional.

Mujō accepts no liability in the unlikely event of an adverse reaction occurring when using one or more of it’s products.

As with any skin care products, please remember to carry out a skin compatibility test before use.

Ethos

It is Mujō’s intention to create products with integrity, endorsing a less - is - more approach.

The products and formulations are not tested on animals, and are made in the UK without unnecessary or harmful ingredients, which can be traced back to source. High quality suppliers are chosen for their clear proactive approach to sustainability. Pride is taken in researching and sourcing the most efficacious and low impact ingredients. These are chosen for their ingredient dual - functionality. This means that ingredients are not only chosen for their inherent functionality but for their environmental conscience too.Ethical sustainability is an essential ingredient in the creation of Mujō’s products. Mujō’s collection comes presented in amber and black glass apothecary bottles, offering UV protection, and all packaging is made or sourced using sustainable materials.